This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Important information

Please see below for important information regarding Bute House Surgery and Newland Medical Practice

Patient Communications


Prescribing guidance

Please note that due to guidance from the CCG, all prescriptions are now prescribed in a maximum of 28 days supply. We cannot change this.
If you pay for your prescriptions please consider a pre payment certificate which works out cheaper than paying for 12 items per year (you will have 13 items a year if you are prescribed just 1 medicine)

Changes to Gabapentin and Pregabalin prescriptions

If you are taking either of these two medications please read this leaflet: Please read

Planning a trip abroad?

If you are planning a trip abroad this year and you think you will need vaccinations,  please fill in a travel questionnaire via your SystmOne log in as soon as possible. A Nurse will then call you back.  Some vaccinations need to be administered quite a few weeks in advance so allow yourself enough time to complete your course.

Surgery Closed for Staff Training

The surgery will be closed for Staff Training on the following dates and times in 2018-2019:

27th September 15:30-18:30
23rd October 13:30-14:30
28th November 15:30-18:30
29th January 15:30-18:30
7th March 15:30-18:30

These training sessions are set for the whole of North Dorset. For urgent medical problems that cannot wait until we reopen please contact NHS 111 which is a free to phone number. If it is a life threatening emergency, please dial 999.

We have had a significant number of patients who haven't attended their appointment without cancelling it. PLEASE let us know if you are unable to attend so that we can offer the appointment to someone else.

Sherborne Walking For Health Scheme

Sherborne GP surgeries are looking for volunteers to become trained to lead health walks. No prior experience is required, just lots of enthusiasm!

There is plenty of evidence that shows regular walking helps people to live happier and healthier lives. Walking For Health is a national scheme focused on helping those least active or with a medical need to take regular exercise to get out and get walking with a friendly, local group.

As a volunteer Walk Leader you will share responsibility for organising and providing regular walks linked to a local GP surgery. Walk Leaders receive free training, ongoing support and are covered by public liability insurance.

A one day training course will be held in Sturminster in February.

For further information or to get involved contact Keith Harrison on 07825 691508 or email

Further details about the North Dorset Walking For Health scheme -

PPG Recruitment:

Could you help with health promotion events or in surveying the views of other patients to help us to improve our communication. Our active Patient Participation Group is seeking new member for these and other activities. The group strives to be as representative as possible of all our patients. If you would like to be involved please contact Reception on 01935 810900 or email

Named GP

All of our patients have a 'named GP' responsible for their care.  This is largely a role of oversight, with the NHS requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. If you would like to know who your named GP is, then please ask at reception.  Patients are still free to choose to see any GP or nurse in the practice in line with current arrangements.

The named GP will not:

  • take on vicarious responsibility for the work of other doctors or health professionals
  • take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working week
  • be the only GP or clinician who will provide care to that patient

Repeat Prescriptions

 Repeat Prescriptions

To reorder your medication please post or fax your request to the surgery. You may also phone the surgery between 9:00 and 12:00 to request your medication, on

 01935 810909

Please be aware that the Dispensary telephone line can be very busy at times and unfortunately we do not have the facility of an engaged tone, therefore it will keep ringing. Please be assured that we do have a dedicated member of staff answering the telephone between 09:00 and 12:00. If you can request your medication online we do advise this as it can be done day or night. Please ask at reception or dispensary for a username and password.

Please note that due to guidance from the CCG, all prescriptions are now prescribed in a maximum of 28 days supply. We cannot change this.
If you pay for your prescriptions please consider a pre payment certificate which works out cheaper than paying for 12 items per year - you will have 13 items a year if you are prescribed just 1 medicine.

Online Ordering - Click Here


If you are having any issues with our online services please take a look at these documents in the first instance: Online Ordering Changes or SystmOnline Help . If you are still having problems please contact our dispensary team on 01935 810909 who will endevour to help.   


We are unable to dispense medication to those patients who live within 1 mile of a chemist but can offer a dispensing service to our rural patients.  If you are unable to use our own dispensary as you live in town, you may either collect the paper prescription or nominate a local chemist to collect and dispense it on your behalf.  We use the Electronic Prescription Service (EPS) to send your request to your nominated pharmacy.

Please let us have 2 working days to check and process your request.  This is to allow time for the doctor to review the repeat medication request and if we dispense to you, to allow time to order your medication in.  We only have a small dispensary and as such we cannot hold stock of every item.

It is important that your medication is reviewed regularly.  You will see your review date at the bottom of your repeat prescription slip and you may be requested by the surgery to attend to see your doctor.

Urgent Medications

If you need to obtain your medication urgently please ring the dispensary. If the line is closed then ring Reception 01935 810900 and the Receptionist will take details and pass on to Dispensary or your GP.

If you run out of your repeat medication when the surgery is closed for the weekend or a bank holiday, please visit your local pharmacy, or any local pharmacy if you are a dispensing patient. They may be able to give you an emergency supply. Please note that this system is linked to the NHS, and repeat uses of it will be monitored. There are some medicines that you won't be able to get an emergency supply of - some examples are controlled drugs and antibiotics, amongst other groups.

Waste Medications

Do not order any drugs you do not take regularly.  Millions of pounds a year are wasted from the NHS budget by over-ordering of medications which are not always used.  It is recommended NHS practice to issue one month supply of medication at a time and we follow this policy unless there is a valid reason.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website