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Important information

Please see below for important information regarding Bute House Surgery and Newland Medical Practice

Patient Communications


Prescribing guidance

Please note that due to guidance from the CCG, all prescriptions are now prescribed in a maximum of 28 days supply. We cannot change this.
If you pay for your prescriptions please consider a pre payment certificate which works out cheaper than paying for 12 items per year (you will have 13 items a year if you are prescribed just 1 medicine)

Changes to Gabapentin and Pregabalin prescriptions

If you are taking either of these two medications please read this leaflet: Please read

Planning a trip abroad?

If you are planning a trip abroad this year and you think you will need vaccinations,  please fill in a travel questionnaire via your SystmOne log in as soon as possible. A Nurse will then call you back.  Some vaccinations need to be administered quite a few weeks in advance so allow yourself enough time to complete your course.

Surgery Closed for Staff Training

The surgery will be closed for Staff Training on the following dates and times in 2018-2019:

27th September 15:30-18:30
23rd October 13:30-14:30
28th November 15:30-18:30
29th January 15:30-18:30
7th March 15:30-18:30

These training sessions are set for the whole of North Dorset. For urgent medical problems that cannot wait until we reopen please contact NHS 111 which is a free to phone number. If it is a life threatening emergency, please dial 999.

We have had a significant number of patients who haven't attended their appointment without cancelling it. PLEASE let us know if you are unable to attend so that we can offer the appointment to someone else.

Sherborne Walking For Health Scheme

Sherborne GP surgeries are looking for volunteers to become trained to lead health walks. No prior experience is required, just lots of enthusiasm!

There is plenty of evidence that shows regular walking helps people to live happier and healthier lives. Walking For Health is a national scheme focused on helping those least active or with a medical need to take regular exercise to get out and get walking with a friendly, local group.

As a volunteer Walk Leader you will share responsibility for organising and providing regular walks linked to a local GP surgery. Walk Leaders receive free training, ongoing support and are covered by public liability insurance.

A one day training course will be held in Sturminster in February.

For further information or to get involved contact Keith Harrison on 07825 691508 or email

Further details about the North Dorset Walking For Health scheme -

PPG Recruitment:

Could you help with health promotion events or in surveying the views of other patients to help us to improve our communication. Our active Patient Participation Group is seeking new member for these and other activities. The group strives to be as representative as possible of all our patients. If you would like to be involved please contact Reception on 01935 810900 or email

Named GP

All of our patients have a 'named GP' responsible for their care.  This is largely a role of oversight, with the NHS requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. If you would like to know who your named GP is, then please ask at reception.  Patients are still free to choose to see any GP or nurse in the practice in line with current arrangements.

The named GP will not:

  • take on vicarious responsibility for the work of other doctors or health professionals
  • take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working week
  • be the only GP or clinician who will provide care to that patient


You can make appointments in person or by phone with any member of the practice team. It is possible to book GP appointments and order repeat prescriptions securely and confidentially on line using this website. We cannot at this time offer Nursing appointments on-line these still have to be booked at Reception either by phone or in person.

We try to balance our appointments for those that need to plan ahead due to travel or work arrangements and those that need to be seen immediately. Approximately half the appointments are only bookable on the day. On rare occasions when all appointments are taken, we will still see you if your condition is considered to be an emergency.

To make a telephone appointment, please call the Surgery Reception number - 01935 810900.


If you cannot keep your appointment, please ring to let us know as soon as possible so that we can offer it to someone else.


The Receptionists are here to help you, whether by making appointments to see a clinician or advising on administration problems.

If they cannot answer a query they will endeavour to find someone who can. We place a high value on confidentiality and this is always maintained at the highest level by all our staff.

Blood / Radiology Results

Pathology:  Blood tests are processed in Dorchester and the results returned to the doctor. If there is an abnormality that needs to be addressed, and you do not already have follow-up arranged, then you will be called by surgery staff.  However, if you would like to ring for results, please phone 01935 810900 between 1400 and 1700 hrs leaving 5 working days from the submission of your specimen.

Radiology: (X-Ray, Ultrasound, CT or MRI) reports can sometimes take several weeks to return.  Plans for follow-up should be made with the doctor who organises the investigation.


If you had your test in hospital or at an outpatient clinic, it is the responsibility of the doctor or nurse who ordered the tests to arrange appropriate follow-up for the results.

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