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Important information

Please see below for important information regarding Bute House Surgery and Newland Medical Practice

Patient Communications


Prescribing guidance

Please note that due to guidance from the CCG, all prescriptions are now prescribed in a maximum of 28 days supply. We cannot change this.
If you pay for your prescriptions please consider a pre payment certificate which works out cheaper than paying for 12 items per year (you will have 13 items a year if you are prescribed just 1 medicine)

Changes to Gabapentin and Pregabalin prescriptions

If you are taking either of these two medications please read this leaflet: Please read

Planning a trip abroad?

If you are planning a trip abroad this year and you think you will need vaccinations,  please fill in a travel questionnaire via your SystmOne log in as soon as possible. A Nurse will then call you back.  Some vaccinations need to be administered quite a few weeks in advance so allow yourself enough time to complete your course.

Surgery Closed for Staff Training

The surgery will be closed for Staff Training on the following dates and times in 2018-2019:

27th September 15:30-18:30
23rd October 13:30-14:30
28th November 15:30-18:30
29th January 15:30-18:30
7th March 15:30-18:30

These training sessions are set for the whole of North Dorset. For urgent medical problems that cannot wait until we reopen please contact NHS 111 which is a free to phone number. If it is a life threatening emergency, please dial 999.

We have had a significant number of patients who haven't attended their appointment without cancelling it. PLEASE let us know if you are unable to attend so that we can offer the appointment to someone else.

Sherborne Walking For Health Scheme

Sherborne GP surgeries are looking for volunteers to become trained to lead health walks. No prior experience is required, just lots of enthusiasm!

There is plenty of evidence that shows regular walking helps people to live happier and healthier lives. Walking For Health is a national scheme focused on helping those least active or with a medical need to take regular exercise to get out and get walking with a friendly, local group.

As a volunteer Walk Leader you will share responsibility for organising and providing regular walks linked to a local GP surgery. Walk Leaders receive free training, ongoing support and are covered by public liability insurance.

A one day training course will be held in Sturminster in February.

For further information or to get involved contact Keith Harrison on 07825 691508 or email

Further details about the North Dorset Walking For Health scheme -

PPG Recruitment:

Could you help with health promotion events or in surveying the views of other patients to help us to improve our communication. Our active Patient Participation Group is seeking new member for these and other activities. The group strives to be as representative as possible of all our patients. If you would like to be involved please contact Reception on 01935 810900 or email

Named GP

All of our patients have a 'named GP' responsible for their care.  This is largely a role of oversight, with the NHS requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. If you would like to know who your named GP is, then please ask at reception.  Patients are still free to choose to see any GP or nurse in the practice in line with current arrangements.

The named GP will not:

  • take on vicarious responsibility for the work of other doctors or health professionals
  • take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working week
  • be the only GP or clinician who will provide care to that patient

Practice Charter

steth1Bute House aims to give you the best possible standard of care. Your treatment and care will be given, after discussion and consent by you, by the most appropriately qualified member of the team. It is important that you understand all the information offered to you, so if in doubt please ask.

Our responsibilities

  • People involved in your care will give you their names and ensure that you know how to contact them. The doctors and staff names will either be on their consulting rooms or on name badges.
  • We run a 10 minute appointment system in the practice. You will be given a time at which you should be seen, however due to unforeseen circumstances you may not be seen at that time. An explanation will be given if the wait is longer than 30 minutes
  • We endeavour to provide access for you within 48 hours to see a clinician and allow pre-booking of appointments through our appointment system. However if your need is more urgent we will give you an appointment with a doctor sooner. We will answer the telephone promptly. You should be able to speak to your gp by telephone and the staff will be able to arrange this If you have undergone tests or x-rays ordered by your gp you will be given instructions about following up for these results
  • Patients will be treated with respect as individuals and partners in their health care, irrespective of their ethnic, cultural or religious beliefs. We will give you full information about the services we offer and every effort will be made to ensure you receive all information which directly affects your health care.
  • The practice will offer advice and information on: -Steps you can take to promote good health and avoid illness -Self-help that can be undertaken without reference to a doctor in the case of minor ailments
  • You have the right to see your health records, subject to limitations in law. Your records will be kept confidential at all times.
  • We will provide you with information about how to make suggestions or a complaint about the care we offer. We want to improve our services so we welcome any comments.

Your responsibilities

  • Please let us know if you change your name, address or telephone number.
  • Please let us know if you are unable to keep your appointment.
  • Try not to save up a lot of different complaints for a single 10 minute appointment. Ask at reception for a double appointment (20 minutes) if you think you may need this. We need help too, please ask for home visits only when the patient is too ill to come to the surgery.
  • Please keep your call brief and try to avoid calling during the peak morning times for non urgent matters and test results.
  • Please try to adhere to your agreed follow up arrangements. Please do not ring for results before your allocated time.
  • We ask that you treat the gps and staff with the same courtesy and respect. Abusive or violent behavior towards Bute house staff may lead to your removal from our list.
  • Please read our booklet. It will help you get the best out of the services offered. If you do not understand or have concerns please ask the doctors or staff.
  • Remember that you are responsible for your own health and that of your children. We will give our professional help and advice – please act on it Please ask your doctor if you wish to see your records, there may be a charge for this.
  • Please read our booklet which will tell you about the arrangements we have to receive your suggestions, complaints or even compliments.

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