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Important information

Please see below for important information regarding Bute House Surgery and Newland Medical Practice

Patient Communications


Prescribing guidance

Please note that due to guidance from the CCG, all prescriptions are now prescribed in a maximum of 28 days supply. We cannot change this.
If you pay for your prescriptions please consider a pre payment certificate which works out cheaper than paying for 12 items per year (you will have 13 items a year if you are prescribed just 1 medicine)

Changes to Gabapentin and Pregabalin prescriptions

If you are taking either of these two medications please read this leaflet: Please read

Planning a trip abroad?

If you are planning a trip abroad this year and you think you will need vaccinations,  please fill in a travel questionnaire via your SystmOne log in as soon as possible. A Nurse will then call you back.  Some vaccinations need to be administered quite a few weeks in advance so allow yourself enough time to complete your course.

Surgery Closed for Staff Training

The surgery will be closed for Staff Training on the following dates and times in 2018-2019:

27th September 15:30-18:30
23rd October 13:30-14:30
28th November 15:30-18:30
29th January 15:30-18:30
7th March 15:30-18:30

These training sessions are set for the whole of North Dorset. For urgent medical problems that cannot wait until we reopen please contact NHS 111 which is a free to phone number. If it is a life threatening emergency, please dial 999.

We have had a significant number of patients who haven't attended their appointment without cancelling it. PLEASE let us know if you are unable to attend so that we can offer the appointment to someone else.

Sherborne Walking For Health Scheme

Sherborne GP surgeries are looking for volunteers to become trained to lead health walks. No prior experience is required, just lots of enthusiasm!

There is plenty of evidence that shows regular walking helps people to live happier and healthier lives. Walking For Health is a national scheme focused on helping those least active or with a medical need to take regular exercise to get out and get walking with a friendly, local group.

As a volunteer Walk Leader you will share responsibility for organising and providing regular walks linked to a local GP surgery. Walk Leaders receive free training, ongoing support and are covered by public liability insurance.

A one day training course will be held in Sturminster in February.

For further information or to get involved contact Keith Harrison on 07825 691508 or email

Further details about the North Dorset Walking For Health scheme -

PPG Recruitment:

Could you help with health promotion events or in surveying the views of other patients to help us to improve our communication. Our active Patient Participation Group is seeking new member for these and other activities. The group strives to be as representative as possible of all our patients. If you would like to be involved please contact Reception on 01935 810900 or email

Named GP

All of our patients have a 'named GP' responsible for their care.  This is largely a role of oversight, with the NHS requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. If you would like to know who your named GP is, then please ask at reception.  Patients are still free to choose to see any GP or nurse in the practice in line with current arrangements.

The named GP will not:

  • take on vicarious responsibility for the work of other doctors or health professionals
  • take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working week
  • be the only GP or clinician who will provide care to that patient

NHS Friends & Family Test

Take our Friends & Family Test

If you use our services you will have the opportunity to let us know whether or not you would recommend us to your family and friends, if they needed similar treatment or care.

Our latest results which are analysed by our patient group can be seen here:  Bute House Surgery FFT August 2018

We have set up a Patient Feedback Station in reception where you can answer a simple question and leave your thoughts, either by filling out a feedback form, using the App via the Surgery tablet, or you can register your feedback once you get home by going to

We will also send you a text message requesting feedback if we have your mobile telephone number.

Your response is anonymous.

How does it work?

After having any type of contact with the practice you will have the opportunity to answer the following question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

You will be invited to respond by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”.

To give more detailed and local feedback you will then be asked a follow up question chosen by the practice which is:

“Can you tell us why you gave that response?”

Who can give feedback?

Any patient registered with the practice can give feedback after each and every contact if you want to.  As a carer or relative you can also give feedback.

What if I need more help to complete the questions?

Your carers, friends and relatives or our staff can help you but they must try not to answer for you.

Is there an easy read form I can complete?

Some patients may find the phrasing of the questions difficult.  If, after assistance, you would like to use one of our easy read forms, please ask our reception staff. These forms may be helpful for children and young people, people with dementia or learning disabilities, people with little/no English or low literacy and people with hearing or visual impairment.

How will my comments be used?

The staff at the practice will meet regularly to look at your anonymous feedback and to see what action can be taken.  We will then share with all patients the feedback themes and anything we have done as a result of your comments.

Do I have to respond to the question/s?

No, participation is totally voluntary, but if you do respond you will provide valuable information for us to ensure you have the best possible experience of care.  We are keen to hear from you, whether your feedback is positive, negative or indifferent.

How is my data managed?

The responses you give are NOT linked to your name or your medical records in any way. In order for the data to remain anonymous to the practice staff, your responses are collected and managed remotely. Practice staff only see the anonymous responses and cannot link this to any individual patient.


If you do NOT want your anonymous comments published then please opt out when asked to during the test.

The information will give the practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. 

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.

For more information on the Friends and Family Test, please visit:


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