Take our Friends & Family Test
If you use our services you will have the opportunity to let us know whether or not you would recommend us to your family and friends, if they needed similar treatment or care.
Our latest results which are analysed by our patient group can be seen here: Bute House Surgery FFT August 2018
We have set up a Patient Feedback Station in reception where you can answer a simple question and leave your thoughts, either by filling out a feedback form, using the App via the Surgery tablet, or you can register your feedback once you get home by going to www.leavemyfeedback.com/4581
We will also send you a text message requesting feedback if we have your mobile telephone number.
Your response is anonymous.
How does it work?
After having any type of contact with the practice you will have the opportunity to answer the following question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
You will be invited to respond by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”.
To give more detailed and local feedback you will then be asked a follow up question chosen by the practice which is:
“Can you tell us why you gave that response?”
Who can give feedback?
Any patient registered with the practice can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.
What if I need more help to complete the questions?
Your carers, friends and relatives or our staff can help you but they must try not to answer for you.
Is there an easy read form I can complete?
Some patients may find the phrasing of the questions difficult. If, after assistance, you would like to use one of our easy read forms, please ask our reception staff. These forms may be helpful for children and young people, people with dementia or learning disabilities, people with little/no English or low literacy and people with hearing or visual impairment.
How will my comments be used?
The staff at the practice will meet regularly to look at your anonymous feedback and to see what action can be taken. We will then share with all patients the feedback themes and anything we have done as a result of your comments.
Do I have to respond to the question/s?
No, participation is totally voluntary, but if you do respond you will provide valuable information for us to ensure you have the best possible experience of care. We are keen to hear from you, whether your feedback is positive, negative or indifferent.
How is my data managed?
The responses you give are NOT linked to your name or your medical records in any way. In order for the data to remain anonymous to the practice staff, your responses are collected and managed remotely. Practice staff only see the anonymous responses and cannot link this to any individual patient.
If you do NOT want your anonymous comments published then please opt out when asked to during the test.
The information will give the practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.
For more information on the Friends and Family Test, please visit: